Privacy Policy
Your privacy matters to us. Here's how we protect and handle your information when you work with NextGenFlowUp.
Last updated: January 15, 2025
Who We Are
NextGenFlowUp provides mobile app testing and debugging services to businesses across Singapore and beyond. We're located at 93 Jln Sendudok, Singapore 769472, and you can reach us at help@nextgenflowup.com or +6568363024.
When you work with us or visit our website, we collect certain information to provide our services effectively. This policy explains what we collect, why we need it, and how we keep it safe.
Information We Collect
Information You Give Us Directly
- Contact details when you reach out for services
- Company information for project planning
- Project specifications and app details
- Communication preferences
- Billing and payment information
Information We Collect Automatically
- Website usage patterns and page visits
- Device and browser information
- IP addresses and general location data
- How you found our website
App Data During Testing
When testing your mobile apps, we may need access to test data, user interface elements, and performance metrics. We only access what's necessary for debugging and testing purposes, and this data is handled with strict confidentiality.
How We Use Your Information
We use the information we collect for legitimate business purposes:
- Delivering mobile app testing and debugging services
- Communicating about your projects and our services
- Improving our testing methods and service quality
- Managing billing and payment processing
- Complying with legal requirements in Singapore
- Protecting our business and your information from security threats
We don't use your information for marketing unless you've specifically asked us to keep you updated about our services.
Sharing Your Information
We keep your information private and don't sell it to anyone. However, we may share limited information in these specific situations:
Service Providers
We work with trusted companies that help us deliver our services, like cloud hosting providers and payment processors. These partners are required to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We'll share information if required by Singapore law, court orders, or government requests. We'll also share information if necessary to protect our rights or prevent fraud.
Business Changes
If NextGenFlowUp is acquired or merged with another company, your information may be transferred as part of that transaction. We'll notify you before this happens.
Your Privacy Rights
Under Singapore's Personal Data Protection Act (PDPA), you have several rights regarding your personal information:
Access Your Data
Request a copy of the personal information we hold about you.
Correct Information
Ask us to fix any incorrect or outdated information.
Withdraw Consent
Stop us from using your information for specific purposes like marketing.
Delete Data
Request deletion of your information when it's no longer needed.
To exercise any of these rights, contact us at help@nextgenflowup.com or call +6568363024. We'll respond within 30 days and verify your identity before processing your request.
Data Security
We take protecting your information seriously. Our security measures include:
- Encrypted data transmission and storage
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Secure cloud infrastructure with reputable providers
- Regular staff training on data protection practices
While we implement strong security measures, no system is completely secure. We continuously monitor and improve our security practices to protect your information.
Data Retention
We keep your information only as long as necessary:
Project Data
Information related to completed projects is retained for 3 years for warranty and support purposes, then securely deleted.
Contact Information
We keep basic contact details until you ask us to remove them or we determine they're no longer needed.
Financial Records
Billing and payment information is retained for 7 years to comply with Singapore tax and accounting requirements.
International Data Transfers
Some of our service providers are located outside Singapore. When we transfer your information internationally, we ensure adequate protection through:
- Working only with providers in countries with adequate data protection laws
- Using contractual agreements that require strong data protection
- Implementing additional security measures for sensitive information
We never transfer your information to countries without appropriate privacy protections.
Cookies and Website Data
Our website uses cookies to improve your experience and understand how visitors use our site. These small files help us:
- Remember your preferences during your visit
- Analyze website performance and popular content
- Ensure website security and prevent fraud
Most browsers allow you to control cookies through their settings. Disabling cookies may affect some website functionality, but won't prevent you from contacting us about our services.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll:
- Update the "last modified" date at the top of this policy
- Notify existing clients by email if changes affect how we handle their information
- Post notices on our website for major policy updates
We encourage you to review this policy periodically, especially before starting new projects with us.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your information, we're here to help.
For formal privacy complaints, you can also contact the Personal Data Protection Commission Singapore at www.pdpc.gov.sg.